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The offices of the Gibraltar Regulatory Authority are open Monday to Friday from 9:00am to 5:00pm.

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GUIDELINES FOR THE HANDLING OF COMPLAINTS

This document outlines the procedures for the handling and resolution of complaints with regards to the observance of any codes of practice set under section 22 of the Broadcasting Act 2012 (the "Act").

This document does not set out the procedures for a right of reply in relation to broadcasting services, as provided under section 39 of the Act. Any person whose legitimate interests, in particular reputation and good name, have been damaged by an assertion of incorrect facts in a broadcasting service, should refer to the procedures set out in document No.11/12 namely 'Right of reply'.

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