CONTACT US

Gibraltar Regulatory Authority, 2nd floor, Eurotowers 4, 1 Europort Road, Gibraltar.
(+350) 20074636   (+350) 20072166   info@gra.gi


Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9am to 5pm, Mon - Fri.

Kindly note that due to the end of our financial year on Friday 31 March 2017, our counter for licences will close at 12.00 noon on this same day. Therefore, we will be unable to issue new licences or process renewals until the next working day, Monday 3 April 2017.

Welcome to the Gibraltar Regulatory Authority website

ABOUT THE GRA

The GRA, which was established under the Gibraltar Regulatory Authority Act in October 2000, is the statutory body responsible for regulating the electronic communications sector in Gibraltar. This includes telecommunications, radio communications and broadcasting transmission. We are the national supervisory and regulatory authority for these sectors in accordance with EU law which has been transposed into national law.

Our remit includes the following transmission networks:

  • Traditional telephone wire
  • Dial up and ADSL internet
  • Mobile operators providing voice and data services
  • VOIP services
  • Television and radio
  • Radio Communications including fixed wireless services
  • Licensing Framework for Satellite Services

The GRA enhances competition in the communications sector by facilitating market entry through authorisations and licences to provide networks and services and by regulating access to networks so as to develop effective choice for both business and residential consumers. In a rapidly evolving sector, the GRA seeks to ensure that consumer demands for competitive services of the highest quality at a reasonable cost are met in a prompt and efficient manner.

The GRA's role extends to regulating the development of the telecommunications sector in Gibraltar. Its responsibilities include economic regulation, technical regulation, enforcement of fair competition rules, setting of technical standards, co-coordinating the development of the telecommunications infrastructure, investigating consumer and industry complaints, managing the radio spectrum, providing advice to the Minister on telecommunications matters and the issuing of different types of licences.

Our policy is to enable Gibraltar to be recognised as a world-class telecommunications centre for doing business around the globe and ensure that Gibraltar has high quality telecommunications services at competitive prices coupled with high performance and standards achieving a better deal for consumers.