Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday

COVID-19 MEASURES

OFFICES & PUBLIC COUNTERS
Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, attendance at our offices and public counters is possible by prior appointment only. Although we aim to carry out all our regulatory duties electronically, we do understand that this may not be possible for everyone. In such cases, an appointment will be arranged. Please note that a face mask is compulsory when attending our public counter.

In the first instance, please contact our offices by e-mailing info@gra.gi or call us on 200 74636 and leave a voicemail message if you are unable to get through and speak to our front desk staff. Voicemail messages are checked very regularly, and a member of our team will get back to you as soon as possible.

LICENCES
We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on licensing@gra.gi and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Please note that a face mask is compulsory when attending our public counter.

Welcome to the Gibraltar Regulatory Authority website

Foreword from the Chief Executive Officer

Throughout the creation of this website we have always borne in mind one thing - that it portray a wealth of information for our visitors and serve as a reference point for the various aspects of the industries and sectors which we regulate. These are Information Rights, Communications, Postal Services, Radiocommunications, Satellite Co-ordination, Broadcasting, Higher Education and Cyber Security.

My office is here to provide operators, service providers, businesses and organisations with detailed guidance on meeting their responsibilities within these sectors so that needless problems and complaints can be avoided. For the public, we provide advice, access to information and investigate complaints.

We will help resolve any disputes you may encounter within these sectors, acting always with our core values in mind - integrity, professionalism, fairness, and competence.

I hope your visit to this website proves informative and your queries are resolved. I hope too that any further interaction with my staff proves helpful and I am sure they will endeavour to meet your needs every step of the way. We aim to provide an effective service with every customer and I hope your experience is no different.

We are open to criticism as much as we are to praise and so please email us with your comments about how we may improve the website, or indeed about any aspect of our service.