Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday.

Closure of Public Counter

In order to manage the risk of cross-contamination in our community, the Gibraltar Regulatory Authority is closing its public counter as from 3pm on Monday 16th March 2020, to stop the spread of infection via physical payment by exchange of cash or card, and in order to avoid social contact in queues. All payments may be made by bank transfer. Cash payments or payments in person will not be accepted or handled as from this date.

Please send any enquiries to info@gra.gi and we will endeavour to assist you in as much as we are able to in the circumstances. At the moment, the GRA is minimising the amount of staff working at its premises at any one time and so, there may be instances where we will not be able to carry out some services in their entirety. We appreciate your understanding.

Welcome to the Gibraltar Regulatory Authority website

Foreword from the Chief Executive Officer

Throughout the creation of this website we have always borne in mind one thing - that it portray a wealth of information for our visitors and serve as a reference point for the various aspects of the industries and sectors which we regulate. These are Information Rights, Communications, Postal Services, Radiocommunications, Satellite Co-ordination, Broadcasting, Higher Education and Cyber Security.

My office is here to provide operators, service providers, businesses and organisations with detailed guidance on meeting their responsibilities within these sectors so that needless problems and complaints can be avoided. For the public, we provide advice, access to information and investigate complaints.

We will help resolve any disputes you may encounter within these sectors, acting always with our core values in mind - integrity, professionalism, fairness, and competence.

I hope your visit to this website proves informative and your queries are resolved. I hope too that any further interaction with my staff proves helpful and I am sure they will endeavour to meet your needs every step of the way. We aim to provide an effective service with every customer and I hope your experience is no different.

We are open to criticism as much as we are to praise and so please email us with your comments about how we may improve the website, or indeed about any aspect of our service.