Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday

COVID-19 MEASURES

OFFICES & PUBLIC COUNTERS
Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, attendance at our offices and public counters is possible by prior appointment only. Although we aim to carry out all our regulatory duties electronically, we do understand that this may not be possible for everyone. In such cases, an appointment will be arranged. Please note that a face mask is compulsory when attending our public counter.

Please contact our offices by e-mailing info@gra.gi or call us on 200 74636. If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

LICENCES
We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on licensing@gra.gi and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Please note that a face mask is compulsory when attending our public counter.

Welcome to the Gibraltar Regulatory Authority website

BROADCAST COMPLAINTS - ONLINE FORM

If you are concerned about something you have heard or seen in a radio or TV programme and you would like to make a complaint, please use this form.

All fields marked with * are required.

Your Details

Data Protection

Information you provide will be used by the Authority to handle your complaint, provide you with information and to take appropriate action. The Authority may disclose your contact details (i.e. name and address) and details of your specific complaint to the broadcaster for complaint-handling purposes.

Please read the following carefully

Programme details

Your complaint

Please provide us with copies of any correspondence (e.g. emails or letters) and/or other documentation that is relevant to your complaint.

Spam Prevention

To help prevent spam, please confirm you are not a robot.


Please read the "Procedures for the Handling of Complaints" before submitting information to the Authority.