Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday

COVID-19 MEASURES

Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, our offices are closed to the public until further notice. We are working remotely and we will endeavour to assist you in as much as we are able to do so in the circumstances. Please email any enquiries to info@gra.gi or call us on 200 74636, leave a voicemail message and a member of our team will get back to you.

LICENCES
We accept requests for licence applications and renewals by email, together with any necessary licence variations if applicable. Payment for these may be effected by bank transfer only. Licences will then be scanned and sent by e-mail together with a copy of the receipt. The originals will be held for collection at a later date when restrictions are lifted, or posted if required. For any queries regarding the renewal of your licence please send an e-mail to licensing@gra.gi.

Welcome to the Gibraltar Regulatory Authority website

HOW TO MAKE A COMPLAINT

Information on how to make a complaint concerning broadcast content is set out in our Procedures for Handling of Complaints which is used to investigate any breaches of Codes of Practice in Television and Radio broadcasts. All broadcasters in Gibraltar must ensure that their output is compliant with the law and with the GRA’s codes and standards.

- If you think something you saw or heard on local Radio or TV was not compliant with our codes and rules you can make a complaint using our online complaints form.

- If you think something you saw or heard was factually incorrect giving rise to your honour or reputation being impugned, you can request a right-of-reply under the Right of Reply Scheme.