Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday.

Closure of Public Counter

In order to manage the risk of cross-contamination in our community, the Gibraltar Regulatory Authority is closing its public counter as from 3pm on Monday 16th March 2020, to stop the spread of infection via physical payment by exchange of cash or card, and in order to avoid social contact in queues. All payments may be made by bank transfer. Cash payments or payments in person will not be accepted or handled as from this date.

Please send any enquiries to info@gra.gi and we will endeavour to assist you in as much as we are able to in the circumstances. At the moment, the GRA is minimising the amount of staff working at its premises at any one time and so, there may be instances where we will not be able to carry out some services in their entirety. We appreciate your understanding.

Welcome to the Gibraltar Regulatory Authority website

HOW TO MAKE A COMPLAINT

Information on how to make a complaint concerning broadcast content is set out in our Procedures for Handling of Complaints which is used to investigate any breaches of Codes of Practice in Television and Radio broadcasts. All broadcasters in Gibraltar must ensure that their output is compliant with the law and with the GRA’s codes and standards.

- If you think something you saw or heard on local Radio or TV was not compliant with our codes and rules you can make a complaint using our online complaints form.

- If you think something you saw or heard was factually incorrect giving rise to your honour or reputation being impugned, you can request a right-of-reply under the Right of Reply Scheme.