Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday

COVID-19 MEASURES

OFFICES & PUBLIC COUNTERS
Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, attendance at our offices and public counters is possible by prior appointment only. Although we aim to carry out all our regulatory duties electronically, we do understand that this may not be possible for everyone. In such cases, an appointment will be arranged. Please note that a face mask is compulsory when attending our public counter.

Please contact our offices by e-mailing info@gra.gi or call us on 200 74636. If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

LICENCES
We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on licensing@gra.gi and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Please note that a face mask is compulsory when attending our public counter.

Welcome to the Gibraltar Regulatory Authority website

RIGHT OF REPLY CODE

The Right of Reply Code (the “Code”), which came into effect from 8th November 2012, provides for the broadcast by a broadcaster of a Right of Reply Statement that will facilitate the correction of incorrect information which has been broadcast on television and which has resulted in a person's honour or reputation being impugned. This scheme details the process for exercising a Right of Reply and the manner in which the public can utilise this process. Though the Code is aimed at television broadcasters, radio broadcasters are strongly encouraged to comply with the principles and applicable rules contained herein.

The Gibraltar Regulatory Authority (the “Authority”) has developed the Code further to the requirements of the Broadcasting Act 2012 and it is intended to provide an opportunity for a person to exercise his/her right to the correction of incorrect information without recourse to legal proceedings which may prove time-consuming and costly.

A request for a Right of Reply should be made to the broadcaster who is required to include on its website a copy of the Scheme and information about the contact person to whom requests for a Right of Reply may be made. Decisions by broadcasters to refuse such requests can be reviewed by the Authority.

This Code amends a previous document published 22nd November 2011.

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