Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday

COVID-19 MEASURES

OFFICES & PUBLIC COUNTERS
Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, attendance at our offices and public counters is possible by prior appointment only. Although we aim to carry out all our regulatory duties electronically, we do understand that this may not be possible for everyone. In such cases, an appointment will be arranged. Please note that a face mask is compulsory when attending our public counter.

Please contact our offices by e-mailing info@gra.gi or call us on 200 74636. If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

LICENCES
We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on licensing@gra.gi and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Please note that a face mask is compulsory when attending our public counter.

Welcome to the Gibraltar Regulatory Authority website

AUDIOVISUAL COMMERCIAL COMMUNICATIONS CODE

The Gibraltar Regulatory Authority has developed an Audiovisual Commercial Communications Code (the "Code") in accordance with the Broadcasting Act 2012.

The main objectives of this Code are:

To ensure that the public can be confident that audiovisual commercial communications are legal, honest, truthful, decent and protect the interests of the audience.

To ensure that audiovisual commercial communications do not impinge on the editorial integrity of broadcasts.

To provide clear guidance to broadcasters as to the standards to which audiovisual commercial communications shall adhere.

To provide guidance to the general public on the standards they can expect from audiovisual commercial communications on broadcasting services.

To provide broadcasters with a simple, flexible and comprehensive code that does not impede in an unwarranted manner their right to communicate commercial messages. 

Downloads