Opening Times

The offices of the Gibraltar Regulatory Authority are open Monday to Friday, from 9:00 to 17:00.


Our public counter is open. At first instance, for all queries, please contact our offices by e-mailing or call us on 200 74636. If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Welcome to the Gibraltar Regulatory Authority website


The Provision of Access Services Code (the "Code"), sets out the requirements on subtitling, sign language and audio description in accordance with section 28A of the Broadcasting Act 2012.

The Code shall predominantly apply to the public service broadcaster, as well as other media service providers under the jurisdiction of Gibraltar, to ensure that their services are progressively made accessible to people with disabilities.

The Code serves to promote the understanding and enjoyment of programmes by persons who are deaf or are hearing impaired, persons who are blind or partially sighted and persons who are both hearing and visually impaired.

This Code amends a previous document published 30th August 2013.