Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday.

Closure of Public Counter

In order to manage the risk of cross-contamination in our community, the Gibraltar Regulatory Authority is closing its public counter as from 3pm on Monday 16th March 2020, to stop the spread of infection via physical payment by exchange of cash or card, and in order to avoid social contact in queues. All payments may be made by bank transfer. Cash payments or payments in person will not be accepted or handled as from this date.

Please send any enquiries to and we will endeavour to assist you in as much as we are able to in the circumstances. At the moment, the GRA is minimising the amount of staff working at its premises at any one time and so, there may be instances where we will not be able to carry out some services in their entirety. We appreciate your understanding.

Welcome to the Gibraltar Regulatory Authority website


The Provision of Access Services Code (the "Code"), sets out the requirements on subtitling, sign language and audio description in accordance with section 28A of the Broadcasting Act 2012.

The Code shall predominantly apply to the public service broadcaster, as well as other media service providers under the jurisdiction of Gibraltar, to ensure that their services are progressively made accessible to people with disabilities.

The Code serves to promote the understanding and enjoyment of programmes by persons who are deaf or are hearing impaired, persons who are blind or partially sighted and persons who are both hearing and visually impaired.

This Code amends a previous document published 30th August 2013.