Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday

COVID-19 MEASURES

Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, our offices are closed to the public until further notice. We are working remotely and we will endeavour to assist you in as much as we are able to do so in the circumstances. Please email any enquiries to info@gra.gi or call us on 200 74636, leave a voicemail message and a member of our team will get back to you.

LICENCES
We accept requests for licence applications and renewals by email, together with any necessary licence variations if applicable. Payment for these may be effected by bank transfer only. Licences will then be scanned and sent by e-mail together with a copy of the receipt. The originals will be held for collection at a later date when restrictions are lifted, or posted if required. For any queries regarding the renewal of your licence please send an e-mail to licensing@gra.gi.

Welcome to the Gibraltar Regulatory Authority website

COMMUNICATIONS SECTOR

What is Electronic Communications?

The term “Electronic Communications” is an umbrella term which encompasses all the network types and associated apparatus that may be used for the transmission of electrical, magnetic or electromagnetic signals regardless of the service or application running over them. These include fixed line telephony services, mobile telephony, Internet access and data services etc.

What is our role?

We operate in a fast, challenging European and International environment which requires adequate and harmonised approaches to regulation.

Our goal is to enhance competition and encourage innovation and creativity in the communications sector by facilitating market entry of local service and network providers.

We investigate industry and consumer complaints by dealing with complex issues of law, economics and technology, and ensuring that our decisions are taken fairly and are clearly explained.

Our team also monitors and supervises the communications markets with an aim to protect operators and consumers.

When does the Communications Act 2006 apply?

The law applies whenever an individual or company provides a publicly available electronic communications network or service.