Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday

COVID-19 MEASURES

OFFICES & PUBLIC COUNTERS
Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, attendance at our offices and public counters is possible by prior appointment only. Although we aim to carry out all our regulatory duties electronically, we do understand that this may not be possible for everyone. In such cases, an appointment will be arranged. Please note that a face mask is compulsory when attending our public counter.

In the first instance, please contact our offices by e-mailing info@gra.gi or call us on 200 74636 and leave a voicemail message if you are unable to get through and speak to our front desk staff. Voicemail messages are checked very regularly, and a member of our team will get back to you as soon as possible.

LICENCES
We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on licensing@gra.gi and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Please note that a face mask is compulsory when attending our public counter.

Welcome to the Gibraltar Regulatory Authority website

COMMUNICATIONS SECTOR

What is Electronic Communications?

The term “Electronic Communications” is an umbrella term which encompasses all the network types and associated apparatus that may be used for the transmission of electrical, magnetic or electromagnetic signals regardless of the service or application running over them. These include fixed line telephony services, mobile telephony, Internet access and data services etc.

What is our role?

We operate in a fast, challenging European and International environment which requires adequate and harmonised approaches to regulation.

Our goal is to enhance competition and encourage innovation and creativity in the communications sector by facilitating market entry of local service and network providers.

We investigate industry and consumer complaints by dealing with complex issues of law, economics and technology, and ensuring that our decisions are taken fairly and are clearly explained.

Our team also monitors and supervises the communications markets with an aim to protect operators and consumers.

When does the Communications Act 2006 apply?

The law applies whenever an individual or company provides a publicly available electronic communications network or service.