Welcome to the Gibraltar Regulatory Authority website

CONSUMER COMPLAINTS

This section provides consumers of electronic communications services with a quick and simple way in which to raise genuine concerns about the communications industry or their service provider. Those seeking to contact the GRA for these purposes should complete and submit a Complaint Form for the GRA to consider.

In accordance with the Notice on General Conditions found here, all service providers must have a code of practice for the handling of complaints and resolving of disputes. This code of practice must be offered free of charge, to any consumer or end user involved in a complaint or dispute and must also be available on the service provider's website.

Please note that in some instances, you may be requested to contact your service provider first to deal with your complaint.

Your Details

Details of your Complaint

Please provide us with copies of any correspondence (e.g. emails or letters) and/or other documentation that is relevant to your complaint.

Spam Prevention

To help prevent spam, please confirm you are not a robot.

Declaration:
I understand that the GRA may need to share the information I have provided so they can look into my concern.

I agree

Alternatively you can also complete the downloadable form below.Forms can be posted or hand delivered.

Downloads