Opening Times

The offices of the Gibraltar Regulatory Authority are open Monday to Friday, from 9:00 to 17:00.

OFFICES & PUBLIC COUNTERS

PUBLIC COUNTER
Our public counter is open. At first instance, for all queries, please contact our offices by e-mailing info@gra.gi or call us on 200 74636. If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

LICENCES
We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on licensing@gra.gi and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Welcome to the Gibraltar Regulatory Authority website

CONSUMER COMPLAINTS

This section provides consumers of electronic communications services with a quick and simple way in which to raise genuine concerns about the communications industry or their service provider. Those seeking to contact the GRA for these purposes should complete and submit a Complaint Form for the GRA to consider.

In accordance with the Notice on General Conditions found here, all service providers must have a code of practice for the handling of complaints and resolving of disputes. This code of practice must be offered free of charge, to any consumer or end user involved in a complaint or dispute and must also be available on the service provider's website.

Please note that in some instances, you may be requested to contact your service provider first to deal with your complaint.

Your Details

Details of your Complaint

Please provide us with copies of any correspondence (e.g. emails or letters) and/or other documentation that is relevant to your complaint.

Spam Prevention

To help prevent spam, please confirm you are not a robot.

Declaration:
I understand that the GRA may need to share the information I have provided so they can look into my concern.

I agree

Alternatively you can also complete the downloadable form below.Forms can be posted or hand delivered.

Downloads