Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday

COVID-19 MEASURES

OFFICES & PUBLIC COUNTERS
Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, attendance at our offices and public counters is possible by prior appointment only. Although we aim to carry out all our regulatory duties electronically, we do understand that this may not be possible for everyone. In such cases, an appointment will be arranged. Please note that a face mask is compulsory when attending our public counter.

Please contact our offices by e-mailing info@gra.gi or call us on 200 74636. If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

LICENCES
We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on licensing@gra.gi and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Please note that a face mask is compulsory when attending our public counter.

Welcome to the Gibraltar Regulatory Authority website

CONSUMER DISPUTES

The GRA is unable to assess your dispute until you have first raised it with your service provider and your case has been finalised using their disputes resolution procedures.

In accordance with the Notice on General Conditions, all service providers must have a code of practice for the handling of complaints and resolving of disputes. This code of practice must be offered free of charge, to any consumer or end user involved in a complaint or dispute and must also be available on the service provider's website.

It is important therefore, that in order to reduce the risk of any unnecessary delays which may result as a consequence of not having complied with the correct procedure, that those seeking to request assistance from the GRA for the resolution of a dispute, ensure that they have already filed a request for resolution of a dispute with their service provider and exhausted all possible avenues of resolution.

If you wish to raise a dispute, please read the GRA's procedures for the handling of consumer disputes HERE.

Your Details

Details of your Dispute


SUMMARY OF YOUR DISPUTE

Please provide us with copies of any correspondence (e.g. emails or letters) and/or other documentation that is relevant to your dispute.

Spam Prevention

To help prevent spam, please confirm you are not a robot.

Declaration:
I understand that the GRA may need to share the information I have provided so they can look into my concern.

I agree

Please read the "Procedures for the Handling of Disputes" before submitting information to the Authority.

Alternatively you can also complete the downloadable form below. Forms can be posted or hand delivered.

Downloads