Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday.

Closure of Public Counter

In order to manage the risk of cross-contamination in our community, the Gibraltar Regulatory Authority is closing its public counter as from 3pm on Monday 16th March 2020, to stop the spread of infection via physical payment by exchange of cash or card, and in order to avoid social contact in queues. All payments may be made by bank transfer. Cash payments or payments in person will not be accepted or handled as from this date.

Please send any enquiries to info@gra.gi and we will endeavour to assist you in as much as we are able to in the circumstances. At the moment, the GRA is minimising the amount of staff working at its premises at any one time and so, there may be instances where we will not be able to carry out some services in their entirety. We appreciate your understanding.

Welcome to the Gibraltar Regulatory Authority website

CONSUMER COMPLAINTS AND DISPUTES

The GRA handles complaints and may resolve disputes for consumers.

This section provides consumers of electronic communications services with a quick and simple way in which to raise genuine concerns about the communications industry or their own personal grievances. Those seeking to contact the GRA for these purposes can either submit a complaint or request the GRA's assistance with a dispute which has not been adequately been resolved by your service provider.

If you want to lodge a complaint, please complete and submit the Complaint Form found HERE. If instead you have been involved in a dispute with your operator which has not been resolved to your satisfaction, please complete and submit the Dispute Resolution Request Form found HERE.