Welcome to the Gibraltar Regulatory Authority website

CONSUMER COMPLAINTS AND DISPUTES

The GRA handles complaints and may resolve disputes for consumers.

This section provides consumers of electronic communications services with a quick and simple way in which to raise genuine concerns about the communications industry or their own personal grievances. Those seeking to contact the GRA for these purposes can either submit a complaint or request the GRA's assistance with a dispute which has not been adequately been resolved by your service provider.

If you want to lodge a complaint, please complete and submit the Complaint Form found HERE. If instead you have been involved in a dispute with your operator which has not been resolved to your satisfaction, please complete and submit the Dispute Resolution Request Form found HERE.