Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday

COVID-19 MEASURES

Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, our offices are closed to the public until further notice. We are working remotely and we will endeavour to assist you in as much as we are able to do so in the circumstances. Please email any enquiries to info@gra.gi or call us on 200 74636, leave a voicemail message and a member of our team will get back to you.

LICENCES
We accept requests for licence applications and renewals by email, together with any necessary licence variations if applicable. Payment for these may be effected by bank transfer only. Licences will then be scanned and sent by e-mail together with a copy of the receipt. The originals will be held for collection at a later date when restrictions are lifted, or posted if required. For any queries regarding the renewal of your licence please send an e-mail to licensing@gra.gi.

Welcome to the Gibraltar Regulatory Authority website

CONSUMER COMPLAINTS AND DISPUTES

The GRA handles complaints and may resolve disputes for consumers.

This section provides consumers of electronic communications services with a quick and simple way in which to raise genuine concerns about the communications industry or their own personal grievances. Those seeking to contact the GRA for these purposes can either submit a complaint or request the GRA's assistance with a dispute which has not been adequately been resolved by your service provider.

If you want to lodge a complaint, please complete and submit the Complaint Form found HERE. If instead you have been involved in a dispute with your operator which has not been resolved to your satisfaction, please complete and submit the Dispute Resolution Request Form found HERE.