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CONSUMER COMPLAINTS AND DISPUTES

The Communications Division handles complaints and may resolve disputes for consumers.

This section provides consumers of electronic communications services with a quick and simple way in which to raise genuine concerns about the communications industry or their own personal grievances. Those seeking to contact the Division for these purposes, can either submit a complaint or request the Division’s assistance with a dispute which has not adequately been resolved by your service provider.

If you want to lodge a complaint, please complete and submit the Complaint Form by clicking on the link below. If instead you have been involved in a dispute with your operator which has not been resolved to your satisfaction, please complete and submit the Dispute Resolution Request Form by clicking on the link below.

CONSUMER COMPLAINTS

This section provides consumers of electronic communications services with a quick and simple way in which to raise genuine concerns about the communications industry or their service provider. Those seeking to contact the Division for these purposes should complete and submit a Complaint Form for the Division to consider.

In accordance with the Notice on General Conditions found here, all service providers must have a code of practice for the handling of complaints and resolving of disputes. This code of practice must be offered free of charge, to any consumer or end user involved in a complaint or dispute and must also be available on the service provider's website.

Please note that in some instances, you may be requested to contact your service provider first to deal with your complaint.

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