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This page provides information, guidance and advice for consumers on a wide range of communications related topics.

You may contact the Communications Dvision on for further information if you are unable to find the guidance that you are looking for or require further assistance.

The contract with your service provider is an important document which stipulates a number of conditions which you need to know before subscribing to a communication service/s. In order to assist customers to better understand the conditions of service, we have prepared a short checklist highlighting the most important clauses for you to keep in mind before signing a contract.

Fibre broadband makes use of next generation technology which allows ultra-fast broadband connections using a network of fibre-optic cables. Therefore, understanding more about how this technology works can be key when deciding what type of broadband package or service to sign up to.

Service providers of mobile, fixed telephony and internet offer a wide range of packages to choose from. It is for this reason that it is important to identify what your communications needs are and understand what packages are available on the market. We have prepared the following tips which you may wish to follow in order to subscribe to the best package that suits your needs.

A mobile data plan and a Wi-Fi connection both enable you to access Internet resources without the use of a wired connection. Understanding the pros and cons of each is vital for having a positive, safe and secure experience online.

Number portability is a service that enables telephony subscribers to change their service provider whilst retaining their existing fixed and/or mobile telephone number.

A harmonised service of social value is a type of freephone telephone service available in the European Union, Gibraltar and the UK which answers a specific social need.

There really is nothing quite like traveling the world but if you are not  paying attention, roaming charges can quickly sneak up on you, potentially causing astronomical increases to your monthly mobile phone bill. However, spending money on your mobile devices whilst travelling shouldn’t be something you need to worry about, especially by making yourself aware of the ways you can accumulate roaming charges and your options to avoid them.

In simple terms, online safety refers to the act of staying safe online. Being safe online means individuals are protecting themselves and others from online harm and risks which may jeopardise their personal information, lead to unsafe communications or even effect their mental health and wellbeing. This section contains useful information for parents and guardians of young children who use the Internet.

Operating within an online space is something most of us simply do subconsciously, but have you ever stopped to consider the potential dangers which exist on the web, especially for our children?

Criminals often use scam emails, text messages or phone calls to trick their victims. These acts are usually aimed at encouraging you to hand over money, or your personal or financial information. They may often make you visit a website, which may download a virus onto your computer, or steal bank details or other personal information. Make sure that you are fully aware of the various types of scams out there, what to do if you fall victim to these and more importantly how to avoid these all together.

Sometimes things can go wrong and it is important that you are aware of what steps you can take to address your issue at the earliest time possible. If you are encountering any problems with your mobile telephony, fixed telephony, and/or internet services, you must, in the first instance, contact your service provider.

If you are still not satisfied with the manner in which your service provider has dealt with your complaint, you can then raise the matter with the GRA’s Communications Division using the forms found in the consumer section of the GRA’s website.

You'll need to create a password to do just about everything on the internet, from checking your email to online banking, and while it's simpler to use a short, easy-to-remember password, this can also pose serious risks to your online security.

A Wi-Fi connection enables you to access the internet whilst moving around freely within the area of the network. A Wi-Fi connection is typically available indoors and is intended to provide coverage within a building.

Make sure you carry out the following tips in order to get the very best out of your home network. 

A broadband speed test provides users with an indication of the broadband speeds available to them at the time a test is performed.

Check the document below for further information and guidance in order to perform any broadband speed test correctly and accurately.

As the world becomes increasingly dependent on having reliable and safe access to the internet, VPNs ensure that your online activities remain private. A VPN is a legitimate service which extends a private network over a public network, increasing security for the end-user and allows them greater control over the functionality of their internet use.

For further information on VPN’s and how these may benefit you as the consumer, check the guidance below.

The Internet is a vast, sprawling collection of networks that connect to each other all over the word.  In fact, the word "Internet" could be said to come from this concept: interconnected networks.

Check the following guidance for further information on the internet, how it works and the meaning of the various terminologies used.