Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday


Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, our offices are closed to the public until further notice. We are working remotely and we will endeavour to assist you in as much as we are able to do so in the circumstances. Please email any enquiries to or call us on 200 74636, leave a voicemail message and a member of our team will get back to you.

We accept requests for licence applications and renewals by email, together with any necessary licence variations if applicable. Payment for these may be effected by bank transfer only. Licences will then be scanned and sent by e-mail together with a copy of the receipt. The originals will be held for collection at a later date when restrictions are lifted, or posted if required. For any queries regarding the renewal of your licence please send an e-mail to

Welcome to the Gibraltar Regulatory Authority website

Designation of Universal Service Provider

The Universal Service obligation aims to ensure that basic electronic communications services, which are essential to social and economic inclusion, are available to end users on reasonable request and at an affordable price.

In 2018, the Authority embarked on a public consultation in order to review any possible changes which may affect the Universal Service obligations and designated provider/s. As such, public consultation C02/18 was published on 13th June 2018 and this was followed by Decision C03/18 in September 2018 which designated Gibtelecom as Universal Service Provider for one year ending on 30th September 2019.

Following on from the previous designation, on the 15th of July 2019 the Authority published public consultation C01/19 and received comments from two operators. Therefore, this Decision Notice incorporates the designation of a Universal Service Provider and revised Universal Service obligations.