Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday

COVID-19 MEASURES

Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, our offices are closed to the public until further notice. We are working remotely and we will endeavour to assist you in as much as we are able to do so in the circumstances. Please email any enquiries to info@gra.gi or call us on 200 74636, leave a voicemail message and a member of our team will get back to you.

LICENCES
We accept requests for licence applications and renewals by email, together with any necessary licence variations if applicable. Payment for these may be effected by bank transfer only. Licences will then be scanned and sent by e-mail together with a copy of the receipt. The originals will be held for collection at a later date when restrictions are lifted, or posted if required. For any queries regarding the renewal of your licence please send an e-mail to licensing@gra.gi.

Welcome to the Gibraltar Regulatory Authority website

CONSUMER DISPUTES

The GRA is unable to assess your dispute until you have first raised it with your service provider and your case has been finalised using their disputes resolution procedures.

In accordance with the Notice on General Conditions, all service providers must have a code of practice for the handling of complaints and resolving of disputes. This code of practice must be offered free of charge, to any consumer or end user involved in a complaint or dispute and must also be available on the service providerís website.

It is important therefore, that in order to reduce the risk of any unnecessary delays which may result as a consequence of not having complied with the correct procedure, that those seeking to request assistance from the GRA for the resolution of a dispute, ensure that they have already filed a request for resolution of a dispute with their service provider and exhausted all possible avenues of resolution.

If you wish to raise a dispute, please read the GRAís procedures for the handling of consumer disputes HERE.

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