Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday


Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, our offices are closed to the public until further notice. We are working remotely and we will endeavour to assist you in as much as we are able to do so in the circumstances. Please email any enquiries to or call us on 200 74636, leave a voicemail message and a member of our team will get back to you.

We accept requests for licence applications and renewals by email, together with any necessary licence variations if applicable. Payment for these may be effected by bank transfer only. Licences will then be scanned and sent by e-mail together with a copy of the receipt. The originals will be held for collection at a later date when restrictions are lifted, or posted if required. For any queries regarding the renewal of your licence please send an e-mail to

Welcome to the Gibraltar Regulatory Authority website


This Guidance Note contains useful and important information for those travelling outside the EU and who intend to use their home mobile services, while away on their travels. In a minority of non-EU countries, some of the available Roaming networks offer their services at rates many times more expensive than other available networks. Read the guidance notes and find out potentially just how high these rates can turn out to be and how easy it is to encounter financial difficulty as a result, in particular, if some simple precautions are not taken by these users.