Welcome to the Gibraltar Regulatory Authority website

CONSUMER COMPLAINTS

This section provides consumers of electronic communications services with a quick and simple way in which to raise genuine concerns about the communications industry or their service provider. Those seeking to contact the GRA for these purposes should complete and submit a Complaint Form for the GRA to consider.

In accordance with the Notice on General Conditions, all service providers must have a code of practice for the handling of complaints and resolving of disputes. This code of practice must be offered free of charge, to any consumer or end user involved in a complaint or dispute and must also be available on the service providerís website.

Please note that in some instances, you may be requested to contact your service provider first to deal with your complaint.

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