Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday


Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, attendance at our offices and public counters is possible by prior appointment only. Although we aim to carry out all our regulatory duties electronically, we do understand that this may not be possible for everyone. In such cases, an appointment will be arranged. Please note that a face mask is compulsory when attending our public counter.

In the first instance, please contact our offices by e-mailing or call us on 200 74636 and leave a voicemail message if you are unable to get through and speak to our front desk staff. Voicemail messages are checked very regularly, and a member of our team will get back to you as soon as possible.

We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Please note that a face mask is compulsory when attending our public counter.

Welcome to the Gibraltar Regulatory Authority website


The sharing of mobile network infrastructure is an established feature of many European mobile markets. Mobile infrastructure sharing describes the process by which Authorised Providers share infrastructure to deliver mobile services to customers. Upon reviewing the comments provided by the respondents after the first round of consultation, it was decided that the General Condition proposed would benefit from an element of simplicity and clarity and so, the purpose for carrying out a second round is so that respondents may consider their answers in light of a revised General Condition presented in this document.

Additionally, this second consultation is not designed to replace the C02/20 consultation, but instead should be read in conjunction and be viewed as an extension of it.

The GRA welcomes comments from all interested parties on the questions presented in this public consultation.