Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday

COVID-19 MEASURES

OFFICES & PUBLIC COUNTERS
Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, attendance at our offices and public counters is possible by prior appointment only. Although we aim to carry out all our regulatory duties electronically, we do understand that this may not be possible for everyone. In such cases, an appointment will be arranged. Please note that a face mask is compulsory when attending our public counter.

In the first instance, please contact our offices by e-mailing info@gra.gi or call us on 200 74636 and leave a voicemail message if you are unable to get through and speak to our front desk staff. Voicemail messages are checked very regularly, and a member of our team will get back to you as soon as possible.

LICENCES
We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on licensing@gra.gi and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Please note that a face mask is compulsory when attending our public counter.

Welcome to the Gibraltar Regulatory Authority website

Cookie Policy

Cookie Policy

1.  Use of cookies by the GRA

The table below explains the cookies we use and why.

First party Cookies

First party cookies are cookies that are set by the site itself and can only be read by this site. They are commonly used for the functionality of the site.

Cookie Name Purpose Example Content Expires
PHPSESSID To store a the logged in user's username and a 128bit encrypted key. This information is required to allow a user to stay logged in to a website without needing to submit their username and password for each page visited. Without this cookie, a user is unable to proceed to areas of the website that require authenticated access. 9f70g2j1n25icp20lcb3g1jbf1 When the user's browser is closed.

Third party requests

https://www.google.com/recaptcha/api.js

https://www.gstatic.com/recaptcha/api2/v1526338122...

These are requests that are made from a user to an external service. Despite the fact that these requests don't set any cookies, they can still transfer privacy information to third parties. Google Analytics for example works through third party requests.

These are essential site cookies, used by the google reCAPTCHA. These cookies use a unique identifier for tracking purposes.We use this resource to avoid robots and web-bots from abusing our website and creating fake accounts in the Data Protection Registration section of the website or for avoiding fake complaints or enquiries being generated.

1.1.Links

Our website contains links to other websites. Please be aware that we are not responsible for the content or privacy practices of such other websites. We encourage our users to be aware when they leave our website and to read the privacy statements of any other site that collects personally identifiable information.

1.2.Search Engine

The search facility on our website is an internal search function and only returns information that appears on the website.