Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday.

Closure of Public Counter

In order to manage the risk of cross-contamination in our community, the Gibraltar Regulatory Authority is closing its public counter as from 3pm on Monday 16th March 2020, to stop the spread of infection via physical payment by exchange of cash or card, and in order to avoid social contact in queues. All payments may be made by bank transfer. Cash payments or payments in person will not be accepted or handled as from this date.

Please send any enquiries to info@gra.gi and we will endeavour to assist you in as much as we are able to in the circumstances. At the moment, the GRA is minimising the amount of staff working at its premises at any one time and so, there may be instances where we will not be able to carry out some services in their entirety. We appreciate your understanding.

Welcome to the Gibraltar Regulatory Authority website

Cookie Policy

Cookie Policy

1.  Use of cookies by the GRA

The table below explains the cookies we use and why.

First party Cookies

First party cookies are cookies that are set by the site itself and can only be read by this site. They are commonly used for the functionality of the site.

Cookie Name Purpose Example Content Expires
PHPSESSID To store a the logged in user's username and a 128bit encrypted key. This information is required to allow a user to stay logged in to a website without needing to submit their username and password for each page visited. Without this cookie, a user is unable to proceed to areas of the website that require authenticated access. 9f70g2j1n25icp20lcb3g1jbf1 When the user's browser is closed.

Third party requests

https://www.google.com/recaptcha/api.js

https://www.gstatic.com/recaptcha/api2/v1526338122...

These are requests that are made from a user to an external service. Despite the fact that these requests don't set any cookies, they can still transfer privacy information to third parties. Google Analytics for example works through third party requests.

These are essential site cookies, used by the google reCAPTCHA. These cookies use a unique identifier for tracking purposes.We use this resource to avoid robots and web-bots from abusing our website and creating fake accounts in the Data Protection Registration section of the website or for avoiding fake complaints or enquiries being generated.

1.1.Links

Our website contains links to other websites. Please be aware that we are not responsible for the content or privacy practices of such other websites. We encourage our users to be aware when they leave our website and to read the privacy statements of any other site that collects personally identifiable information.

1.2.Search Engine

The search facility on our website is an internal search function and only returns information that appears on the website.