Opening Times

The offices of the Gibraltar Regulatory Authority are open Monday to Friday, from 9:00 to 17:00.

OFFICES & PUBLIC COUNTERS

PUBLIC COUNTER
Our public counter is open. At first instance, for all queries, please contact our offices by e-mailing info@gra.gi or call us on 200 74636. If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

LICENCES
We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on licensing@gra.gi and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Welcome to the Gibraltar Regulatory Authority website

CYBER SECURITY COMPLIANCE DIVISION

On 10th May 2018, the GRA was designated as the Competent Authority for the security of network and information systems in respect of designated operators of essential services, and of designated digital services.

Under Part 7 of the Civil Contingency Act 2007 (the “Act”), the Cyber Security Compliance Division of the GRA is responsible for the following:

i.       Regulating, supervising and enforcing compliance;

ii.      Establishing a list of operators of essential services;

iii.     Establishing a list of digital service providers;

iv.     Investigating breaches;

v.      Issuing guidance to operators of essential services or digital

   service providers;

vi.     Drawing up Codes of Practice;

vii.    Recording and reporting incident notifications; and

viii.   Conducting or organising inspections.

Additionally, the GRA has been designated as the single point of contact for the security of network and information systems for Gibraltar.

The Cyber Security Compliance Division will also work closely with the HMGoG’s Information Technology and Logistics Department (ITLD) who have been designated as the national computer security incident response team for Gibraltar (the “Gibraltar CSIRT”).

For further information please email the Cyber Security Compliance Division on csc@gra.gi