Opening Times

The offices of the Gibraltar Regulatory Authority are open Monday to Friday, from 9:00 to 17:00.


Our public counter is open. At first instance, for all queries, please contact our offices by e-mailing or call us on 200 74636. If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Welcome to the Gibraltar Regulatory Authority website


The Gibraltar Regulatory Authority was designated as the competent authority in Gibraltar under Part 7 of the Civil Contingencies Act 2007 (the “Act”), for the security of network and information systems in respect of the sectors referred to in Schedule 4 and services referred to in Schedule 5 of the Act.

Under the Act, the Gibraltar Regulatory Authority is tasked with regulating, supervising and enforcing compliance with the conditions and, where applicable, the specific obligations, to which an operator of essential services or a digital service provider may be subject to.