Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday


Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, our offices are closed to the public until further notice. We are working remotely and we will endeavour to assist you in as much as we are able to do so in the circumstances. Please email any enquiries to or call us on 200 74636, leave a voicemail message and a member of our team will get back to you.

We accept requests for licence applications and renewals by email, together with any necessary licence variations if applicable. Payment for these may be effected by bank transfer only. Licences will then be scanned and sent by e-mail together with a copy of the receipt. The originals will be held for collection at a later date when restrictions are lifted, or posted if required. For any queries regarding the renewal of your licence please send an e-mail to

Welcome to the Gibraltar Regulatory Authority website

Cyber Assessment Framework (CAF)

In order to comply with the requirements of the Civil Contingency Act 2007 and the EU Network and Information Systems (“NIS”) Directive, the designated Operators of Essential Services (“OES”) must take appropriate and proportionate technical and organisational measures to manage the risks to the security of network and information systems which support the delivery of essential services.

The Cyber Assessment Framework (“CAF”) was developed to provide guidance to OES and Digital Service Providers (“DSP”), and specifically to provide the GRA with the capability to assess the extent to which OES are achieving the required levels of cyber security. The CAF is based on the UK’s framework and as such is quite general. The GRA is liaising with the OES to tailor the CAF to each sector profile. The OES are required to work towards a set of fourteen cyber security principles written in terms of outcomes.

The general CAF is based on the following four main objectives:

A: Managing security risk

B: Protecting against cyber attack

C: Detecting cyber security incidents

D: Minimising the impact of cyber security incidents

The CAF is further broken down into the specific principles that are based on sets of indicators of good practice. It can be reviewed and downloaded from the link below.