Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday

COVID-19 MEASURES

OFFICES & PUBLIC COUNTERS
Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, attendance at our offices and public counters is possible by prior appointment only. Although we aim to carry out all our regulatory duties electronically, we do understand that this may not be possible for everyone. In such cases, an appointment will be arranged. Please note that a face mask is compulsory when attending our public counter.

Please contact our offices by e-mailing info@gra.gi or call us on 200 74636. If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

LICENCES
We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on licensing@gra.gi and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Please note that a face mask is compulsory when attending our public counter.

Welcome to the Gibraltar Regulatory Authority website

NETWORK AND INFORMATION SYSTEMS INCIDENT REPORT FORM

Operator of Essential Services ("OES") under the provisions of section 42 of the Civil Contingency Act 2007 (the “Act”), are required to use the form below to report cyber security incidents.

This is applicable for any cyber security incident which could potentially impact on the continuity of the essential service being provided.

Digital Service Providers (“DSP”) under the provisions of section 43 of the Act, should also use the form below to report cyber security incidents.

This is applicable for any cyber security incident having a substantial impact on the provision of the digital service.

The form should be submitted as soon as possible but no later than 72 hours after becoming aware of an incident.

Please do not complete and submit the form from a network that you believe has been compromised. Use a separate system to complete and submit the incident report form.

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