Opening Times

The offices of the Gibraltar Regulatory Authority are open Monday to Friday, from 9:00 to 17:00.

OFFICES & PUBLIC COUNTERS

PUBLIC COUNTER
Our public counter is open. At first instance, for all queries, please contact our offices by e-mailing info@gra.gi or call us on 200 74636. If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

LICENCES
We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on licensing@gra.gi and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Welcome to the Gibraltar Regulatory Authority website

NETWORK AND INFORMATION SYSTEMS INCIDENT REPORT FORM

Operator of Essential Services ("OES") under the provisions of section 42 of the Civil Contingency Act 2007 (the “Act”), are required to use the form below to report cyber security incidents.

This is applicable for any cyber security incident which could potentially impact on the continuity of the essential service being provided.

Digital Service Providers (“DSP”) under the provisions of section 43 of the Act, should also use the form below to report cyber security incidents.

This is applicable for any cyber security incident having a substantial impact on the provision of the digital service.

The form should be submitted as soon as possible but no later than 72 hours after becoming aware of an incident.

Please do not complete and submit the form from a network that you believe has been compromised. Use a separate system to complete and submit the incident report form.

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