Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday

COVID-19 MEASURES

OFFICES & PUBLIC COUNTERS
Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, attendance at our offices and public counters is possible by prior appointment only. Although we aim to carry out all our regulatory duties electronically, we do understand that this may not be possible for everyone. In such cases, an appointment will be arranged. Please note that a face mask is compulsory when attending our public counter.

Please contact our offices by e-mailing info@gra.gi or call us on 200 74636. If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

LICENCES
We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on licensing@gra.gi and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Please note that a face mask is compulsory when attending our public counter.

Welcome to the Gibraltar Regulatory Authority website

DATA PROTECTION INTRODUCTION

What is Data Protection?

The term “Data Protection” relates to the processes and controls used to safeguard information about individuals and their privacy. In Gibraltar, the Data Protection Act 2004 is the law that governs how organisations (both private and public) should use information about individuals. It includes the rules that organisations must follow and the Rights that individuals have in respect of information about them e.g. the Right of access to your personal data.

When does the Data Protection Act 2004 apply?

The law applies whenever an organisation processes (e.g. stores, collects, transmits, uses etc.) information that relates to a person such as a person’s name, DOB, their hobbies, comments about their performance, location, etc.

What we do?

Under the Data Protection Act 2004, the Gibraltar Regulatory Authority is nominated as the Data Protection Commissioner. The Gibraltar Regulatory Authority is thereby the independent statutory body responsible for the enforcement of the Data Protection Act 2004, and carries out the functions assigned to it, to uphold the rights of individuals and their privacy. Amongst other things, this includes the provision of advice on data protection related matters and the investigation of complaints, as well as raising awareness on privacy issues.