Opening Times

The offices of the Gibraltar Regulatory Authority are open Monday to Friday, from 9:00 to 17:00.

OFFICES & PUBLIC COUNTERS

PUBLIC COUNTER
Our public counter is open. At first instance, for all queries, please contact our offices by e-mailing info@gra.gi or call us on 200 74636. If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

LICENCES
We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on licensing@gra.gi and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Welcome to the Gibraltar Regulatory Authority website

GUIDANCE FOR DATA CONTROLLERS

The following is a list of documents that provide guidance on data protection for organisations. Some documents provide general guidance whilst others focus on specific topics such as an individual’s right to access their personal data (Subject Access Requests) and the use of CCTV.

Note: The guidance in this section of the website relates to the data protection regime in place prior to the introduction of the General Data Protection Regulation (“GDPR”) and resulting changes to the Data Protection Act 2004 in May 2018. Some of the guidance remains relevant and useful, however organisations and individuals must be mindful of the changes in the law and that the guidance in this page has not been updated.

For updated guidance please visit https://www.gra.gi/data-protection/general-data-protection-regulation