Opening Times

The offices of the Gibraltar Regulatory Authority are open Monday to Friday, from 9:00 to 17:00.


Our public counter is open. At first instance, for all queries, please contact our offices by e-mailing or call us on 200 74636. If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Welcome to the Gibraltar Regulatory Authority website

Data protection and coronavirus: what you need to know

The Information Commissioner recognises the unprecedented challenges we are all facing during the Coronavirus (COVID-19) pandemic, and understands that, in the current climate, there may be a need to share information quickly, or to adapt the way work is conducted. In principle, data protection will not stop you from doing that, but it is important that the balance of proportionality tips in favour of your proposed actions.

In this document the Commissioner provides answers to some questions you may be asking yourself in respect of data protection regulation during the current COVID-19 pandemic.