Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday


Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, our offices are closed to the public until further notice. We are working remotely and we will endeavour to assist you in as much as we are able to do so in the circumstances. Please email any enquiries to or call us on 200 74636, leave a voicemail message and a member of our team will get back to you.

We accept requests for licence applications and renewals by email, together with any necessary licence variations if applicable. Payment for these may be effected by bank transfer only. Licences will then be scanned and sent by e-mail together with a copy of the receipt. The originals will be held for collection at a later date when restrictions are lifted, or posted if required. For any queries regarding the renewal of your licence please send an e-mail to

Welcome to the Gibraltar Regulatory Authority website


Use this form to report a concern that you have been unable to resolve with an organisation or individual. If we think the organisation or the individual has not complied with its obligations, we will use the information to give advice to you or commence an investigation on the matter to solve the problem.

All fields marked with * are required.

Data Protection: Your information will be used by the GRA in accordance with the provisions of the Data Protection Act 2004.

Your Details

Details of your Complaint

1. What do you think the Gibraltar Regulatory Authority ("GRA"), as the Data Protection Commissioner, can do to help?

Please use this space to explain how you think the GRA can help you. We will respond, even if we think we cannot achieve what you want.

2. What is your complaint about?

Tick one or more of the following:

3. Details of the organisation or individual your complaint is about

4. Have you attempted to contact the organisation or individual?

5. Please provide full details of the complaint in the space below

6. Please provide us with copies of any correspondence (e.g. emails or letters) and/or other documentation that is relevant to your complaint.

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I understand that the GRA may need to share the information that I have provided with the party about whom I am complaining, so that my concern can be looked in to.

I agree