Opening Times

The offices of the Gibraltar Regulatory Authority are open Monday to Friday, from 9:00 to 17:00.


Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, attendance at our offices and public counters is possible by prior appointment only. Although we aim to carry out all our regulatory duties electronically, we do understand that this may not be possible for everyone. In such cases, an appointment will be arranged. Please note that a face mask is compulsory when attending our public counter.

Please contact our offices by e-mailing or call us on 200 74636. . If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Welcome to the Gibraltar Regulatory Authority website


Use this form to report a concern that you have been unable to resolve with an organisation or individual. If we think the organisation or the individual has not complied with its obligations, we will use the information to give advice to you or commence an investigation on the matter to solve the problem.

All fields marked with * are required.

Data Protection: Your information will be used by the GRA in accordance with the provisions of the Data Protection Act 2004.

Your Details

Details of your Complaint

1. What do you think the Gibraltar Regulatory Authority ("GRA"), as the Data Protection Commissioner, can do to help?

Please use this space to explain how you think the GRA can help you. We will respond, even if we think we cannot achieve what you want.

2. What is your complaint about?

Tick one or more of the following:

3. Details of the organisation or individual your complaint is about

4. Have you attempted to contact the organisation or individual?

5. Please provide full details of the complaint in the space below

6. Please provide us with copies of any correspondence (e.g. emails or letters) and/or other documentation that is relevant to your complaint.

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I understand that the GRA may need to share the information that I have provided with the party about whom I am complaining, so that my concern can be looked in to.

I agree