Opening Times

The offices of the Gibraltar Regulatory Authority are open Monday to Friday, from 9:00 to 17:00.


Our public counter is open. At first instance, for all queries, please contact our offices by e-mailing or call us on 200 74636. If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

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Data Protection Day is celebrated globally, each year on 28 January. On this date, national data protection bodies and other sectors carry out activities to raise awareness about the rights to personal data protection and privacy. These may include campaigns targeting the general public, educational projects for teachers and students and open doors at data protection agencies and conferences.

Below are some of the activities carried out by the Gibraltar Regulatory Authority (“GRA”) as the Information Commissioner (the “Commissioner”), to commemorate Data Protection Day.

Data Protection Day 2021

This year, the Commissioner has published material and launched a campaign that focuses on the data protection rights of individuals, which includes –

- A Guidance Note on “The Rights of Individuals under the Gibraltar GDPR”

- A set of infographics which emphasise the main points relating to the data protection rights of individuals; and

- A collection of short videos that further explain the rights of individuals. These videos have been uploaded to the GRA’s YouTube channel.

With this campaign, the Commissioner aims to raise awareness of privacy and data protection, and in particular, the rights that individuals have in relation to their personal data.

Data Protection Day 2020

To mark Data Protection Day 2020, the Commissioner carried out a public Data Protection Survey (the “Survey”) to learn about the public’s -

a. awareness of data protection;

b. awareness in respect of the use of their personal data; and,

c. trust in how personal data is being handled by public and private sector service providers.

Published in October 2019, the Survey was made available on the GRA’s social media platforms, including Facebook, Twitter and LinkedIn for a period of 3 months and a total of 120 responses were received.

The full Survey Report is available to download below.

Data Protection Day 2019

To celebrate Data Protection Day this year, the Commissioner released a short video on the topic of privacy and data protection. The video forms part of the Commissioner’s “Control Your Privacy” Campaign, whose aim is to provide different sectors of the community with information about privacy rights. Using visual stimuli, sound effects and a clear, concise narrative, the video links the emergence of new technologies that so greatly benefit the data-driven world we live in, to the importance of protecting your personal data and exercising your individual privacy rights.

The video helps to raise awareness of the risks to privacy from new technologies and prompts viewers to think about the personal information that they publish. It also highlights elements of the General Data Protection Regulation and how this recent shake-up in data protection law affects individuals and their rights.

The Commissioner invites the public to view the video on the GRA's Youtube Channel.