Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday


Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, our offices are closed to the public until further notice. We are working remotely and we will endeavour to assist you in as much as we are able to do so in the circumstances. Please email any enquiries to or call us on 200 74636, leave a voicemail message and a member of our team will get back to you.

We accept requests for licence applications and renewals by email, together with any necessary licence variations if applicable. Payment for these may be effected by bank transfer only. Licences will then be scanned and sent by e-mail together with a copy of the receipt. The originals will be held for collection at a later date when restrictions are lifted, or posted if required. For any queries regarding the renewal of your licence please send an e-mail to

Welcome to the Gibraltar Regulatory Authority website


This Guidance Note provides information and guidance in respect of the rapid developments in the use of technology to support the fight against COVID-19, in particular technology to 1) trace contact amongst the population, and 2) map the spread of the virus.

As with any emerging technology, it is important to recognise the data protection and privacy risks that may arise as a result.

Applications should adopt robust security (including the use of encryption, and covering each stage of the data processing), data minimisation, transparency and user control, and any supporting technology, including centralised processing to support contact tracing, should follow the same principles.