Opening Times

The offices of the Gibraltar Regulatory Authority are open Monday to Friday, from 9:00 to 17:00.


Our public counter is open. At first instance, for all queries, please contact our offices by e-mailing or call us on 200 74636. If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Welcome to the Gibraltar Regulatory Authority website


This Guidance Note provides information and guidance in respect of the rapid developments in the use of technology to support the fight against COVID-19, in particular technology to 1) trace contact amongst the population, and 2) map the spread of the virus.

As with any emerging technology, it is important to recognise the data protection and privacy risks that may arise as a result.

Applications should adopt robust security (including the use of encryption, and covering each stage of the data processing), data minimisation, transparency and user control, and any supporting technology, including centralised processing to support contact tracing, should follow the same principles.