Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday


Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, our offices are closed to the public until further notice. We are working remotely and we will endeavour to assist you in as much as we are able to do so in the circumstances. Please email any enquiries to or call us on 200 74636, leave a voicemail message and a member of our team will get back to you.

We accept requests for licence applications and renewals by email, together with any necessary licence variations if applicable. Payment for these may be effected by bank transfer only. Licences will then be scanned and sent by e-mail together with a copy of the receipt. The originals will be held for collection at a later date when restrictions are lifted, or posted if required. For any queries regarding the renewal of your licence please send an e-mail to

Welcome to the Gibraltar Regulatory Authority website


In this Guidance Note the Information Commissioner’s office provides information and guidance regarding the various exemptions that the Data Protection Act 2004 provides from particular provisions in the EU General Data Protection Regulation 2016/679 (the “GDPR”).

The exemptions relieve organisations from some obligations under the GPDR in certain situations, such as when it is necessary to safeguard the prevention and investigation of crime, management planning or to protect the rights of others. However, the exemptions can only be relied on where necessary. In each case organisations should justify and document the reasons for relying on an exemption.