Opening Times

The offices of the Gibraltar Regulatory Authority are open Monday to Friday, from 9:00 to 17:00.


Our public counter is open. At first instance, for all queries, please contact our offices by e-mailing or call us on 200 74636. If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Welcome to the Gibraltar Regulatory Authority website


In this Guidance Note the Information Commissioner’s office provides information and guidance regarding the various exemptions that the Data Protection Act 2004 provides from particular provisions in the EU General Data Protection Regulation 2016/679 (the “GDPR”).

The exemptions relieve organisations from some obligations under the GPDR in certain situations, such as when it is necessary to safeguard the prevention and investigation of crime, management planning or to protect the rights of others. However, the exemptions can only be relied on where necessary. In each case organisations should justify and document the reasons for relying on an exemption.