Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday


Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, attendance at our offices and public counters is possible by prior appointment only. Although we aim to carry out all our regulatory duties electronically, we do understand that this may not be possible for everyone. In such cases, an appointment will be arranged. Please note that a face mask is compulsory when attending our public counter.

In the first instance, please contact our offices by e-mailing or call us on 200 74636 and leave a voicemail message if you are unable to get through and speak to our front desk staff. Voicemail messages are checked very regularly, and a member of our team will get back to you as soon as possible.

We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Please note that a face mask is compulsory when attending our public counter.

Welcome to the Gibraltar Regulatory Authority website

Guidance for the General Data Protection Regulation

Welcome to the GRA's General Data Protection Regulation (“GDPR”) webpage. This is where we will be posting information and guidance on data protection under the GDPR.

The GRA aims to assist organisations and facilitate a smooth transition to the future data protection standards under the GDPR, by publishing guidance on the GDPR in the run up to its commencement. The GDPR will apply in Gibraltar as from 25 May 2018.

The GRA will be issuing a series of guidance notes to explain the similarities with the existing Data Protection Act 2004, and describe some of the new and different requirements.

The following is a list of documents that provide guidance on the General Data Protection Regulation.

Some documents provide general guidance whilst others focus on specific topics.

You may contact our office for further information if you are unable to find the guidance that you are looking for or require further assistance.