Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday

COVID-19 MEASURES

OFFICES & PUBLIC COUNTERS
Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, attendance at our offices and public counters is possible by prior appointment only. Although we aim to carry out all our regulatory duties electronically, we do understand that this may not be possible for everyone. In such cases, an appointment will be arranged. Please note that a face mask is compulsory when attending our public counter.

In the first instance, please contact our offices by e-mailing info@gra.gi or call us on 200 74636 and leave a voicemail message if you are unable to get through and speak to our front desk staff. Voicemail messages are checked very regularly, and a member of our team will get back to you as soon as possible.

LICENCES
We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on licensing@gra.gi and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Please note that a face mask is compulsory when attending our public counter.

Welcome to the Gibraltar Regulatory Authority website

GDPR Guidance (2) Lead Supervisory Authority

The General Data Protection Regulation (the “GDPR”) will come into force on the 25th May 2018, replacing the existing data protection framework under the EU Data Protection Directive.

This is the second document in a series of Guidance Notes that the Gibraltar Regulatory Authority (“GRA”), as the Data Protection Commissioner, will issue in the run up to the 25th May 2018.

This Guidance Note provides general advice on the Lead Supervisory Authority principle, which is introduced in the GDPR.

Currently, organisations who have establishments in one or more EU Member States may be subject to different data protection laws and enforcement approaches. Going forward, under the GDPR, organisations with several establishments in the EU can benefit from the Lead Supervisory Authority principle and only have to report to one
Supervisory Authority i.e. the Lead Supervisory Authority. This is also known as the “one-stop-shop” mechanism, which allows for a more cost-effective approach and is seen as a solution to the problems faced by organisations who operate across multiple EU Member States.

In the following, the GRA provides advice on the GDPR’s Lead Supervisory Authority principle.

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