Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday

COVID-19 MEASURES

OFFICES & PUBLIC COUNTERS
Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, attendance at our offices and public counters is possible by prior appointment only. Although we aim to carry out all our regulatory duties electronically, we do understand that this may not be possible for everyone. In such cases, an appointment will be arranged. Please note that a face mask is compulsory when attending our public counter.

Please contact our offices by e-mailing info@gra.gi or call us on 200 74636. If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

LICENCES
We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on licensing@gra.gi and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Please note that a face mask is compulsory when attending our public counter.

Welcome to the Gibraltar Regulatory Authority website

GIBRALTAR GDPR & DPA (23) GUIDANCE ON THE RIGHTS OF INDIVIDUALS

This document provides detailed guidance on the rights of individuals under the Gibraltar General Data Protection Regulation (the “Gibraltar GDPR”) and the Data Protection Act 2004 (the “DPA”) in relation to the processing of their personal data.

The rights of individuals under the Gibraltar GDPR and/or the DPA include the following:

• Articles 13 and 14 - The right to be informed (section 53 of the DPA).

• Article 15 - The right of access (section 54 DPA).

• Article 16 - The right to rectification (section 55 of the DPA).

• Article 17 - The right to erasure (section 56 of the DPA).

• Article 18 - The right to restrict processing (section 56 of the DPA).

• Article 20 - The right to data portability.

• Article 21 - The right to object.

• Article 22 - Rights in relation to automated decision making and profiling (sections 58 and 59 of the DPA).

The Guidance Note aims to assist individuals in understanding these rights and providing key procedural information in respect of each. The guidance is equally useful for organisations, to assist them in determining how best to process personal data to ensure the rights afforded to individuals under the applicable data protection legislation are upheld.

A set of infographics, linked below, emphasise the main points relating to the data protection rights of individuals.

A series of short videos that further explain said rights can be viewed on the GRA’s YouTube channel.