Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday


Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, our offices are closed to the public until further notice. We are working remotely and we will endeavour to assist you in as much as we are able to do so in the circumstances. Please email any enquiries to or call us on 200 74636, leave a voicemail message and a member of our team will get back to you.

We accept requests for licence applications and renewals by email, together with any necessary licence variations if applicable. Payment for these may be effected by bank transfer only. Licences will then be scanned and sent by e-mail together with a copy of the receipt. The originals will be held for collection at a later date when restrictions are lifted, or posted if required. For any queries regarding the renewal of your licence please send an e-mail to

Welcome to the Gibraltar Regulatory Authority website


As from January 2004 Gibraltar has had its own data protection law - the Data Protection Act 2004. The Act is not currently in force, but will be commenced following a period of consultation.

This guide aims to inform readers in advance about the new law and the rights that they will have under it. It sets out:

  • what is covered by the Act, and
  • what are your key rights.

In today's world information is kept about all of us. Our employers keep information about us, as does our bank and our landlord. Every time we book a flight or even pay for our groceries in the supermarket with a credit card we are giving someone personal information about us, information which they may keep and use.

The Data Protection Act gives individuals rights to know what information is being kept about them and what it is being used for by a wide range of businesses, organisations and public bodies. Its central aim is to ensure that the information held is accurate and that individuals know how information about them is being used. To achieve this it puts responsibilities on persons who control information and gives rights to people about whom information is kept.

To exercise those rights you may need to write a letter to the person who holds data about you - remember that it's always wise to keep a copy of any letters you write.

This guide is for general information only. It is not legal advice or a definitive statement of the law and does not include detailed information about the legal provisions of the Act.