Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday


Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, our offices are closed to the public until further notice. We are working remotely and we will endeavour to assist you in as much as we are able to do so in the circumstances. Please email any enquiries to or call us on 200 74636, leave a voicemail message and a member of our team will get back to you.

We accept requests for licence applications and renewals by email, together with any necessary licence variations if applicable. Payment for these may be effected by bank transfer only. Licences will then be scanned and sent by e-mail together with a copy of the receipt. The originals will be held for collection at a later date when restrictions are lifted, or posted if required. For any queries regarding the renewal of your licence please send an e-mail to

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Closed Circuit Television (CCTV) is used by many organisations and businesses. Although its usage is generally considered to be advantageous in the reduction and prevention of crime, concerns have been expressed that it is an intrusion into the privacy of individuals. The Data Protection Act 2004 (DPA) provides a means of regulatory control of the use of CCTV systems so that individuals may enjoy security of their safety and possessions whilst being assured that rights to personal privacy will not be unduly compromised. Complying with the DPA and adopting good standards of practice will help towards realising these objectives.

This guidance (attached below) is intended for those who are responsible for the operation of CCTV and similar surveillance schemes in areas where members of the public have largely free and unrestricted access such as shopping centres, car parks, night clubs, schools, banks, airports, etc.

It does not apply to the following:

  1. Employers who use surveillance techniques to monitor the conduct of employees within the workplace
  2. Private householders who use cameras within their own property for personal security
  3. Cameras and similar equipment used by the media for journalistic, literary or artistic purposes.