Opening Times

The offices of the Gibraltar Regulatory Authority are open Monday to Friday, from 9:00 to 17:00.


Our public counter is open. At first instance, for all queries, please contact our offices by e-mailing or call us on 200 74636. If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Welcome to the Gibraltar Regulatory Authority website

GDPR Guidance (14) Guidance on the use of CCTV

Closed Circuit Television (“CCTV”)is used by many, ranging from household setups, to workplace and business security and monitoring systems to large-scale public sector implementations, such as in city centres and travel control. The cost of basic CCTV cameras, including those with the ability to transmit captured data wirelessly, and to store and display it via internet services, is now well within the reach of ordinary members of the public. Further, although its usage is generally considered to be advantageous in the reduction and prevention of crime, there are concerns about their intrusion into the privacy of individuals, particularly when they are used without appropriate controls or where unnecessary.

This document provides good practice guidance for those involved in operating CCTV and other surveillance camera devices, to better understand their responsibilities and obligations in regard to data protection when using CCTV.