Opening Times

The offices of the Gibraltar Regulatory Authority are open Monday to Friday, from 9:00 to 17:00.


Our public counter is open. At first instance, for all queries, please contact our offices by e-mailing or call us on 200 74636. If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Welcome to the Gibraltar Regulatory Authority website

GDPR Guidance (15) The Right of Access

A significant number of the enquiries received, and investigations undertaken, by the Information Commissioner’s (the “Commissioner”) office relate to Subject Access Requests (“SARs”). For this reason, the Commissioner took the decision to publish further guidance on SARs, updating previous guidance published in 2007.

This new document sets out key points that organisations need to be mindful of when handling SARs and provides practical tips to assist organisations ensure that they comply with data protection law when responding to SARs.