Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday


Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, our offices are closed to the public until further notice. We are working remotely and we will endeavour to assist you in as much as we are able to do so in the circumstances. Please email any enquiries to or call us on 200 74636, leave a voicemail message and a member of our team will get back to you.

We accept requests for licence applications and renewals by email, together with any necessary licence variations if applicable. Payment for these may be effected by bank transfer only. Licences will then be scanned and sent by e-mail together with a copy of the receipt. The originals will be held for collection at a later date when restrictions are lifted, or posted if required. For any queries regarding the renewal of your licence please send an e-mail to

Welcome to the Gibraltar Regulatory Authority website

GDPR & DPA (20) COVID-19: Temperature Checks

The Information Commissionerís office notes the rapid developments in the use of technology to support the fight against COVID-19. Amongst these developments is the use, or proposals to use, thermal imaging cameras to check the body temperature of individuals.

As with any emerging technology, it is important to recognise the data protection and privacy risks that may arise as a result from the use of technology. Data protection innovation by assuring the public that their data is protected.

Carrying out temperature checks is a privacy intrusion, which can only be justified in very limited circumstances. It is important to note that in the case of the COVID-19 pandemic, temperature checks could significantly impact the freedom of individuals, which are already limited due to government restrictions, and that temperature checks may not necessarily be reliable as there are a variety of reasons that may cause fever; further, COVID-19 infected individuals do not always have fever. The necessity of temperature checks and the proportionality of their intrusion should therefore be very carefully considered as there may be less intrusive and more appropriate alternatives.

In this Guidance Note the Commissioner identifies that there may be legal grounds for employers to check the temperature of their employees and for the authorities to carry out temperature checks at Gibraltarís entry and exit points.