Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday


Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, our offices are closed to the public until further notice. We are working remotely and we will endeavour to assist you in as much as we are able to do so in the circumstances. Please email any enquiries to or call us on 200 74636, leave a voicemail message and a member of our team will get back to you.

We accept requests for licence applications and renewals by email, together with any necessary licence variations if applicable. Payment for these may be effected by bank transfer only. Licences will then be scanned and sent by e-mail together with a copy of the receipt. The originals will be held for collection at a later date when restrictions are lifted, or posted if required. For any queries regarding the renewal of your licence please send an e-mail to

Welcome to the Gibraltar Regulatory Authority website


What do Identity Thieves do?

  • Searching through post or rubbish and taking bank and credit card statements and other personal information
  • Stealing wallets and purses where personal identification such as ID cards, driver's licence and credit cards are normally kept
  • Completing change of address forms to redirect your mail
  • Obtaining personal data by impersonating someone who has a lawful right to such data
  • Acquiring personal information posted on social networking sites such as Facebook, MySpace and BeBo
  • Buying personal information from inside sources - e.g. a shop assistant who "skims" credit cards or makes copies of application forms
  • Obtaining personnel records from places of work
  • Pretending to be working for a legitimate organisations and contacting individuals and asking for personal data via telephone mail or email
How Can You Protect Yourself?

  • Don't disclose details about yourself to persons who you do not fully trust. This includes posting personal information about you on websites which can be accessed by members of the public.
  • Be extra careful if you live in a property where other people could have access to your mail. If you suspect your mail is being stolen, contact the Post Office on +350 75714. Check whether a mail redirection order has been made in your name without your knowledge.
  • If you move address ensure your bank, credit card issuer and any other organisations that you deal with and send you post are contacted immediately and address details updated. Ask the Post Office about redirecting any mail from your old address to your new one.
  • Always keep all your plastic cards safe.
  • If your ID card, passport, driver's licence or credit cards are lost or stolen cancel them immediately. Keep a note of the emergency numbers you can call for assistance.
  • If you give your card details or personal information over the phone, the internet or in a shop, make sure other people cannot hear or see your personal information. This is particularly important when entering your PIN number in ATMs or during credit card transactions.
  • Keep your personal documents in a safe place. You may consider keeping valuable financial documents such as share certificates in secure storage.
  • Never throw away entire bills, receipts, credit card slips and statements, bank statements and unwanted post in your name. Destroy unwanted material before disposing of it preferably by using a shredder.
  • Check statements immediately upon arrival. Look out for any unfamiliar transactions and contact the issuing company concerned immediately if any are found.
  • Keep your passwords and PIN numbers safe.
  • If you are contacted unexpectedly, never give personal or account details. Be suspicious even if they claim to be from your bank or the police. Ask for their phone number and check it is genuine. Be aware that a bank will never ask for your PIN numbers or security details or even account numbers.
  • Don't use the same passwords all the time and in particular do not use the same password for banking websites in other websites.
  • Keep any passwords safe and never record or store them in places which risk them being accessed or stolen.
  • If you receive a suspicious e-mail purporting to be from a bona fide institution be very careful. Scams in the past have included claims that the recipient of the email is a lottery winner or that they will be rewarded if they assist the sender in transferring vast amounts of money through their bank accounts.
Protecting the Identity of Deceased Family Members Criminals may use the identity of deceased persons to commit fraud and claim benefits and obtain credits in their name. This can be very distressing for the family and so always ensure that any organisations which continue to mail documents to the deceased person are informed immediately and asked to stop sending mail. Any relevant departments and organisations which may have dealt with the deceased person should also be contacted.

Personal data can be obtained by Identity Thieves by: