Opening Times

The offices of the Gibraltar Regulatory Authority are open Monday to Friday, from 9:00 to 17:00.

COVID-19 MEASURES

OFFICES & PUBLIC COUNTERS
Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, attendance at our offices and public counters is possible by prior appointment only. Although we aim to carry out all our regulatory duties electronically, we do understand that this may not be possible for everyone. In such cases, an appointment will be arranged. Please note that a face mask is compulsory when attending our public counter.

Please contact our offices by e-mailing info@gra.gi or call us on 200 74636. . If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

LICENCES
We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on licensing@gra.gi and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Welcome to the Gibraltar Regulatory Authority website

USE OF COOKIES IN WEBSITES

The law which applies to how you use cookies and similar technologies for storing information on a user's equipment such as their computer or mobile device changed on 26th May 2011. This advice on the new cookies regulations sets out these changes and explains what steps you need to take to ensure you comply.

Regulation 5 of the Communications (Personal Data and Privacy) Regulations 2006 covers the use of electronic communications networks to store information or gain access to information stored in the terminal equipment of a subscriber or user. So-called spyware can enter a terminal without the knowledge of the subscriber or user to gain access to information, store information or trace the activities of the user. This Regulation reflects the growing concern about the use of covert surveillance mechanisms online.


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