Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday

COVID-19 MEASURES

OFFICES & PUBLIC COUNTERS
Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, attendance at our offices and public counters is possible by prior appointment only. Although we aim to carry out all our regulatory duties electronically, we do understand that this may not be possible for everyone. In such cases, an appointment will be arranged. Please note that a face mask is compulsory when attending our public counter.

In the first instance, please contact our offices by e-mailing info@gra.gi or call us on 200 74636 and leave a voicemail message if you are unable to get through and speak to our front desk staff. Voicemail messages are checked very regularly, and a member of our team will get back to you as soon as possible.

LICENCES
We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on licensing@gra.gi and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Please note that a face mask is compulsory when attending our public counter.

Welcome to the Gibraltar Regulatory Authority website

INVESTIGATIONS UNDERTAKEN BY THE INFORMATION COMMISSIONER

As part of his duties, the Information Commissioner (the “Commissioner”) conducts investigations on the application of data protection law in Gibraltar. Investigations may be as a result of information obtained that provokes compliance concerns, a complaint lodged or information/complaint referred by another data protection authority or other public authority. Investigations are also undertaken into breach notifications received, with appropriate action taken where necessary and appropriate.

Gibraltar’s data protection legislation was updated and strengthened on 25th May 2018 when the EU General Data Protection Regulation 2016/679 (the “GDPR”) came into force and the Data Protection Act 2004 (the “DPA”) was updated to complement the GDPR and transpose the Law Enforcement Directive 2016/680.

The document below titled “Investigations and Enforcement” provides a table listing all the investigations conducted by the Commissioner since 25th May 2018. Within the table there are short summaries relating to each referenced investigation. These include details of whether the Commissioner took any enforcement action.

The document below titled “Breach Notifications and Enforcement”, provides a table listing only the breach notifications (relating to Article 33 of the GDPR and section 76 of the DPA), received by the Commissioner since the 25th May 2018, in respect of which the Commissioner has taken enforcement action.

Please note that references to the DPA and the GDPR within the below linked documents are relevant to the legislation as defined above.

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