Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday

COVID-19 MEASURES

OFFICES & PUBLIC COUNTERS
Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, attendance at our offices and public counters is possible by prior appointment only. Although we aim to carry out all our regulatory duties electronically, we do understand that this may not be possible for everyone. In such cases, an appointment will be arranged. Please note that a face mask is compulsory when attending our public counter.

Please contact our offices by e-mailing info@gra.gi or call us on 200 74636. If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

LICENCES
We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on licensing@gra.gi and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Please note that a face mask is compulsory when attending our public counter.

Welcome to the Gibraltar Regulatory Authority website

COVID-19: Temperature Checks - Press Release

The Information Commissionerís office notes the rapid developments in the use of technology to support the fight against COVID-19. Amongst these developments is the use, or proposals to use, thermal imaging cameras to check the body temperature of individuals.

As with any emerging technology, it is important to recognise the data protection and privacy risks that may arise as a result from the use of technology. Data protection innovation by assuring the public that their data is protected.

Carrying out temperature checks is a privacy intrusion, which can only be justified in very limited circumstances. It is important to note that in the case of the COVID-19 pandemic, temperature checks could significantly impact the freedom of individuals, which are already limited due to government restrictions, and that temperature checks may not necessarily be reliable as there are a variety of reasons that may cause fever; further, COVID-19 infected individuals do not always have fever. The necessity of temperature checks and the proportionality of their intrusion should therefore be very carefully considered as there may be less intrusive and more appropriate alternatives.

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