Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday


Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, attendance at our offices and public counters is possible by prior appointment only. Although we aim to carry out all our regulatory duties electronically, we do understand that this may not be possible for everyone. In such cases, an appointment will be arranged. Please note that a face mask is compulsory when attending our public counter.

Please contact our offices by e-mailing or call us on 200 74636. If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Please note that a face mask is compulsory when attending our public counter.

Welcome to the Gibraltar Regulatory Authority website


Two privacy awareness surveys were carried out in schools in Gibraltar during the 2019/20 academic year. One of the surveys was aimed at year 5 students, whilst the other was aimed at year 7, 9 and 11 students.

The surveys examined the relationship between the use of new digital technology and privacy matters. This initiative forms part of the Information Commissioner’s (the “Commissioner”) awareness raising programme for schools, conducted in cooperation with the Department of Education.

The report (linked below) details the results from this year’s surveys and analyses the information gathered by comparing the results to those collated from previous years, where available.

In doing so, the Commissioner’s office is able to identify any key changes or behavioural trends in privacy practices amongst students in Gibraltar when using digital technology, particularly relating to Social Networking Sites (SNS). This year, the report also features additional analysis due to new questions which focus on online platforms such as YouTube and gaming consoles, an area of concern highlighted in last year’s report.

Please click on the links below for more information.