Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday


Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, our offices are closed to the public until further notice. We are working remotely and we will endeavour to assist you in as much as we are able to do so in the circumstances. Please email any enquiries to or call us on 200 74636, leave a voicemail message and a member of our team will get back to you.

We accept requests for licence applications and renewals by email, together with any necessary licence variations if applicable. Payment for these may be effected by bank transfer only. Licences will then be scanned and sent by e-mail together with a copy of the receipt. The originals will be held for collection at a later date when restrictions are lifted, or posted if required. For any queries regarding the renewal of your licence please send an e-mail to

Welcome to the Gibraltar Regulatory Authority website


The Privacy Awareness Survey carried out in schools in Gibraltar during the 2018/19 academic year examined the relationship between the use of new digital technology, social networking sites (“SNS”) and privacy matters and formed part of an awareness raising programme for schools, organised by the Gibraltar Regulatory Authority, as the Information Commissioner, in cooperation with the Department of Education.

The key findings of the survey can be summarised as follows: 

1. Virtually all students use SNS including 99% of Year 7 Students.

2. Daily use of SNS for private messaging increases with age.

3. Use of SNS to post comments by Year 11 Students has decreased.

4. Use of SNS to post photos or videos by students has marginally decreased.

5. In keeping with previous year’s results, the Year 11 Students continue to be the year group that use privacy controls the most. The use of privacy controls on SNS by the Year 7 Students has dropped by 11% from last year.

6. There is a continued risk to privacy from ‘media rich’ SNS such as WhatsApp.

7. 86% of all students surveyed reveal information about others without their consent.

8. Students are increasingly using security features such as a PIN to protect access to their mobile devices, however Year 7 Students are the least secure in this regard. 86% of all students surveyed reveal information about others without their consent.

9. The emergence of online console gaming apps poses potential risks to the younger users.

Please use the links below to download the Press Release and School Report.