Opening Times

The offices of the Gibraltar Regulatory Authority are open Monday to Friday, from 9:00 to 17:00.

COVID-19 MEASURES

OFFICES & PUBLIC COUNTERS
Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, attendance at our offices and public counters is possible by prior appointment only. Although we aim to carry out all our regulatory duties electronically, we do understand that this may not be possible for everyone. In such cases, an appointment will be arranged. Please note that a face mask is compulsory when attending our public counter.

Please contact our offices by e-mailing info@gra.gi or call us on 200 74636. . If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

LICENCES
We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on licensing@gra.gi and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Welcome to the Gibraltar Regulatory Authority website

PUBLIC AWARENESS: DATA PROTECTION AND PRIVACY

Welcome to the GRA's webpage on data protection and privacy awareness. This page provides information on the work that the GRA carries out to raise data protection awareness and privacy amongst the general public.

As well as raising awareness about the rights of individuals under data protection law, the GRA’s campaign aims to raise awareness of the risks to privacy from digital technology, and promote its responsible use, so that people have sufficient knowledge and understanding to make informed decisions about the opportunities offered by digital technology.

The GRA launched the “Control Your Privacy” awareness-raising campaign (the “CYP”) in January 2014. The CYP involves a combination of activities, which amongst other things, involves a privacy awareness school campaign for local students, creating social media campaigns and awareness-raising audio-visuals, as well as organising workshops and contributing to data protection-related events.

1) Privacy Awareness School Campaign

The Privacy Awareness School Campaign (the “PASC”) was first initiated during the academic year 2013/2014 and has since been repeated on an annual basis, in cooperation with the Department of Education. The PASC aims to examine the relationship between the use of digital technology and privacy matters and allows the Division to identify any key changes or behavioural trends in privacy practices in this regard, amongst students in Gibraltar.

The PASC comprises of the delivery of an interactive presentation to target groups followed by a Q&A session. The students are also asked to complete a multiple-choice privacy survey and the key conclusions and comparative analysis are provided in the below-linked reports:

· Privacy Awareness School Survey 2019-2020

· Privacy Awareness School Survey 2018-2019

· Data protection schools survey report 2018

· Data protection schools survey report 2017

· Data protection schools survey report 2016

· Data protection schools survey report 2015

· Data protection schools survey report 2014

2) Social Media Campaigns

The GRA makes use of its social media platforms to disseminate advice and information, and engage with the general public. Further to ad hoc advice and social media messages based on “current news”, the GRA has developed specific social media campaigns that run for a number of weeks, which focus on a particular subject (see below):

· 2017-18 School Privacy Awareness Survey

· Data Protection Impact Assessments

· Data Protection Officer

· Assess your data protection compliance

· Data protection CCTV

· Know your data protection responsibilities

. Data Portability

. How to Prepare for Brexit

. Guidance on International Transfers

. Guidance on Consent

. GDPR: Guidance on Marketing

. GDPR: Guidance on the use of CCTV

. GDPR: Guidance on rights of the individual

. Data Protection and Covid-19

. Privacy Awareness School Survey 2019-2020

BREXIT FAQs