Opening Times

The offices of the Gibraltar Regulatory Authority are open Monday to Friday, from 9:00 to 17:00.


Our public counter is open. At first instance, for all queries, please contact our offices by e-mailing or call us on 200 74636. If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Welcome to the Gibraltar Regulatory Authority website


To process personal data legitimately under the EU General Data Protection Regulation 2016/679 (“GDPR”) and the Data Protection Act 2004(“DPA”), you have to be transparent about when and how you use the personal data. This requires you to proactively provide respective individuals with certain information when collecting and processing their personal data. The notice that organisations use to provide this information to individuals is commonly referred to as a ‘Privacy Notice’.

A ‘Privacy Notice’ should not be confused with a ‘Privacy Policy’, which is a term commonly used to describe an internal document that details an organisation’s internal personal data handling arrangements to ensure compliance with data protection law.

This document provides guidance on the information that should be provided to individuals i.e. ‘transparency requirements’, when collecting and processing their personal data.