Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday.

End of Financial Year

Kindly note that due to the end of the financial year on Friday 29 March 2019, our counter for licences will close at 12.00 noon on this same day. Therefore, we will be unable to issue new licences or process renewals until the following working day, Monday 1 April 2019.

Please accept our apologies for any inconvenience this may cause.

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Results of the international review of how well organisations have implemented Privacy Accountability into their own internal privacy policies

This year, the Global Privacy Enforcement Network’s (“GPEN”) annual intelligence gathering operation, called a ‘sweep’, looked at how well organisations have implemented the core concepts of accountability into their own internal privacy policies and programmes. Locally, the GRA focussed on privacy accountability in the telecommunications sector.

Participating GPEN members made contact with 356 organisations in 18 countries during the Sweep. The Sweep found that whilst there were examples of good practice, a number of organisations had no processes in place to deal with the complaints and queries raised by data subjects, and were not equipped to handle data security incidents appropriately.