Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday


Further to the policy of HM Government of Gibraltar to increase social distancing and slow the spread of COVID-19, attendance at our offices and public counters is possible by prior appointment only. Although we aim to carry out all our regulatory duties electronically, we do understand that this may not be possible for everyone. In such cases, an appointment will be arranged. Please note that a face mask is compulsory when attending our public counter.

Please contact our offices by e-mailing or call us on 200 74636. If you are unable to speak to our front desk staff, please leave a voicemail message. These are checked very regularly, and a member of our team will get back to you as soon as possible.

We accept requests for licence applications and renewals by e-mail, together with any necessary licence variations, if applicable. Payment for these may be effected, preferably, by bank transfer. If this is not possible, card payment via the telephone will also be accepted. Please contact our offices on and a member of our team will direct you to the correct application form on our website. If a paper copy is required, this may also be arranged by calling us on 200 74636. Licences will be scanned and sent by e-mail together with a copy of the receipt. The originals can either be posted or can be held for collection at a prearranged date and time.

Please note that a face mask is compulsory when attending our public counter.

Welcome to the Gibraltar Regulatory Authority website

Designation of Universal Service Provider

The aim of the universal service obligations is to guarantee that basic electronic communications services which are crucial to social and economic inclusion are available to end users on reasonable request and at an affordable price.

In2019, the GRA conducted a review of the universal service obligations in order to evaluate if there were any changes which may affect the designations currently in place. As such, public consultation C01/19 was published on 15th July 2019 and this was followed by Decision C02/19 in September 2019 which designated Gibtelecom as Universal Service Provider for one year ending on 30th September 2020.

The GRA published public consultation C05/20 on 10th July 2020 and received comments from three operators. This Decision Notice, therefore, incorporates the designation of a Universal Service Provider and revised Universal Service Obligations.