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The Universal Service obligation aims to ensure that basic electronic communications services, which are essential to social and economic inclusion, are available to end users on reasonable request and at an affordable price.

In 2015, the Authority embarked on a public consultation in order to review any possible changes which may affect the Universal Service obligations and designated provider/s. As such, public consultation C07/15 was published in September 2015, and this was followed by Decision C08/15 in September 2015, which designated Gibtelecom as Universal Service Provider for three years, ending September 2018.

Thus, it is time for the Authority to revisit the current universal service designation and carry out a new public consultation.